Front Office Lead - Guest Experience, Free Parking & Meals

Hotel Yountville; Indianapolis (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Free Downtown Parking

Free Meal daily

Full Benefits Packing including 401(k)

Job summary

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in a fast-paced downtown property. You will oversee staffing, training, and scheduling, while ensuring outstanding guest service and smooth operations at check-in/check-out.

You will coordinate with housekeeping and engineering, resolve guest issues, and support the General Manager with special requests and group blocks.

Qualifications

• Proven customer service and problem solving experience.
• Interviewing, hiring, supervising, training and scheduling front desk staff and PBX operators.
• Regular attendance according to established guidelines.

Responsibilities

• Anticipate guest needs, greet and check guests in/out professionally.
• Ensure proper staffing levels of front office associates.
• Understand and perform front office duties as needed.
• Resolve guest complaints and drive guest satisfaction.
• Communicate with Housekeeping and Engineering regarding rooms and maintenance.
• Assist General Manager with special requests and group blockings.

Skills

Customer service

Staff management

Scheduling

Interviewing

Training

MICROS

Tools

MICROS system

Job description

Sheraton Indianapolis City Centre is seeking an Assistant Front Office Manager to lead the front desk team in a fast-paced downtown property. You will oversee staffing, training, and scheduling, while ensuring outstanding guest service and smooth operations at check-in/check-out.

You will coordinate with housekeeping and engineering, resolve guest issues, and support the General Manager with special requests and group blocks.