Room Service & Guest Experience Associate

Hyatt; Warren Park (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

Hyatt in Warren Park, Indiana, is seeking hospitality professionals to uphold brand standards and deliver exceptional guest service across all touchpoints. The role requires a proactive, guest-focused approach and a willingness to collaborate with colleagues from other departments.

You will manage par stocks, handle payments, be fluent with Micros, and participate in training sessions. A strong knowledge of menu items and the ability to upsell are essential, along with professional presentation

Responsibilities

• Ensures that minimum brand standards have been implemented.
• Embraces all Touch points of Hyatt.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Maintains par stocks of all equipment and guest supplies as required.
• Fully conversant with all aspects of the Micros System.
• Computes bill and accepts payment
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Job description

Hyatt in Warren Park, Indiana, is seeking hospitality professionals to uphold brand standards and deliver exceptional guest service across all touchpoints. The role requires a proactive, guest-focused approach and a willingness to collaborate with colleagues from other departments.

You will manage par stocks, handle payments, be fluent with Micros, and participate in training sessions. A strong knowledge of menu items and the ability to upsell are essential, along with professional presentation