Assistant Front Office Manager — Luxury Guest Experience

Hispanic Alliance for Career Enhancement; San Francisco (CA); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Free room nights

Medical insurance

401K with company match

Paid vacation and sick days

Tuition reimbursement

Free meals during shift

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Grand Hyatt at SFO is seeking an Assistant Front Office Manager to lead daily Front Office operations, ensure smooth check-in and check-out, and uphold World of Hyatt service standards in a fast-paced airport hotel.

You will coach front desk colleagues, balance operational priorities, and collaborate with housekeeping, engineering, security, reservations, and F&B to deliver a seamless guest experience.

Qualifications

• Previous front office or hotel operations supervisory experience.
• Experience in a full-service, luxury, airport, or high-volume hotel.
• Strong guest service, leadership, communication, and problem-solving skills.
• Ability to lead colleagues in a fast-paced, guest-facing environment.
• Knowledge of front office operations, room inventory, billing, and hotel systems.

Responsibilities

• Manage daily Front Office operations, including front desk, arrivals, and lobby flow.
• Support the Front Office Manager in delivering exceptional guest service.
• Lead, coach, and assist front office colleagues during shifts.
• Ensure smooth check-in/check-out experiences for guests and World of Hyatt members.
• Collaborate with housekeeping, engineering, security, reservations, and F&B teams.
• Assist with training, onboarding, scheduling, and performance feedback.
• Act as manager on duty when assigned.
• Monitor guest feedback and service scores for improvements.
• Maintain a clean, welcoming front office and lobby.

Skills

Guest service leadership

Communication

Problem-solving

Team leadership

Front office operations

Tools

Hotel PMS

Microsoft Office

Guest service tech

Job description

Hyatt Grand Hyatt at SFO is seeking an Assistant Front Office Manager to lead daily Front Office operations, ensure smooth check-in and check-out, and uphold World of Hyatt service standards in a fast-paced airport hotel.

You will coach front desk colleagues, balance operational priorities, and collaborate with housekeeping, engineering, security, reservations, and F&B to deliver a seamless guest experience.