Overnight Rooms Operations Leader

AccorHotel; San Francisco (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Fairmont in San Francisco is seeking a Front Office Manager on Duty to lead the Rooms department during overnight shifts, ensuring service excellence and safety. You will oversee guest relations, upsell opportunities, and Revenue Management strategies while maintaining high standards of operation.

The role demands a service-focused leader with strong communication, problem-solving, and staff planning skills to deliver memorable guest experiences.

Qualifications

• Service focused personality and leadership experience required.
• Experience working with Opera or a related system is preferred.
• Detail oriented with strong business acumen and organization.

Responsibilities

• Lead and manage all front office operations and service standards.
• Provide leadership and foster a collaborative work environment.
• Handle guest concerns promptly and coordinate with departments.
• Improve rooms revenue through upsells and loyalty enrollments.
• Manage overnight shift operations, night audit, and safety.
• Ensure accurate daily reporting in line with auditing guidelines.

Skills

Leadership experience

Staffing & scheduling

Customer service

Communication

Problem solving

Tools

Opera PMS

Job description

Fairmont in San Francisco is seeking a Front Office Manager on Duty to lead the Rooms department during overnight shifts, ensuring service excellence and safety. You will oversee guest relations, upsell opportunities, and Revenue Management strategies while maintaining high standards of operation.

The role demands a service-focused leader with strong communication, problem-solving, and staff planning skills to deliver memorable guest experiences.