Front Office Team Lead — Guest Experience

Shamin Hotels Master; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401k plan

Paid time off

Hotel discount program

Job summary

Hilton Richmond Hotel & Spa/Short Pump is seeking an experienced Assistant Front Office Manager to lead the Front Desk team and drive guest service excellence. This role supports budgeting, reservations, and staff development within a flagship property owned by Shamin Hotels.

The position requires several years in hospitality with supervisory abilities, strong communication, and proficiency in MS Office and Front Desk systems.

Qualifications

• Hotel front desk experience with supervisory responsibilities.
• Bachelor’s or an Associate degree is strongly preferred.
• Fluency in English with strong written and verbal communication skills.

Responsibilities

• Supervise Front Desk staff including hiring, training, instructing, scheduling, motivating and evaluating.
• Develop strategies to maintain excellent guest service meeting Hilton and Shamin standards.
• Work with Operations to achieve budgets and maximize profitability for Front Desk.
• Lead reservations to maintain occupancy and ADR.
• Ensure Hilton Honors goals and recognition are met by staff and associates.
• Maintain procedures for credit control and security of monies.

Skills

Guest service

Supervisory experience

Front desk experience

Team leadership

MS Office

Education

Bachelor’s or Associates degree

Tools

MS Office

OnQ systems

Hilton PEP

Job description

Hilton Richmond Hotel & Spa/Short Pump is seeking an experienced Assistant Front Office Manager to lead the Front Desk team and drive guest service excellence. This role supports budgeting, reservations, and staff development within a flagship property owned by Shamin Hotels.

The position requires several years in hospitality with supervisory abilities, strong communication, and proficiency in MS Office and Front Desk systems.