Assistant Front Office Manager

HENLEY SPW LLC; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short/long-term disability

401k plan

Paid time off

Hotel discount program

Job summary

Hilton Richmond Hotel & Spa/Short Pump is seeking an experienced hospitality professional for an Assistant Front Office Manager role in Richmond, VA. This position focuses on supervising the Front Desk, maintaining guest service standards, and supporting budgeted profitability.

The successful candidate will lead front desk staff, manage reservations, and ensure Hilton Honors goals are achieved, while representing the Shamin Hotels brand at the flagship property.

Qualifications

• Hotel front desk experience with supervisory responsibilities.
• Strong guest service skills and the ability to mentor staff.
• Fluency in English with excellent written, verbal and presentation skills.
• Comfort with MS Office (Word, Excel, Outlook) and internet-based platforms.
• Basic math and ability to interpret financial information.

Responsibilities

• Supervise Front Desk staff including hiring, training, scheduling, and evaluating.
• Develop strategies to maintain Hilton and Shamin Hotels' standards.
• Collaborate with Operations to achieve budgets and profitability for Front Desk.
• Lead reservations to maximize occupancy and ADR.
• Ensure Hilton Honors goals and recognition are met by staff.

Job description

Job Details

• Level: Experienced
• Job Location: Richmond, VA 23233
• Position Type: Full Time
• Salary Range: $20.50 - $21.50 Hourly
• Job Category: Hospitality - Hotel

The Hilton Richmond Hotel & Spa/Short Pump is seeking a hospitality professional to join our team as an Assistant Front Office Manager. This is a great opportunity for a guest service champion looking to build a management career with a growing hospitality company.

The Hilton Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags.

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Job Duties

• Supervise Front Desk staff including hiring, training, instructing, scheduling, motivating and evaluating.
• Develop and implement strategies and operational plans to maintain excellent guest service that meets Hilton and Shamin Hotels standards.
• Work with the Director of Operations to achieve budgets and maximize profitability related to Front Desk departments.
• Lead the reservation function to maintain the highest possible room occupancy and average daily rates.
• Lead efforts to ensure Hilton Honors membership goals and recognition are met by the Front Desk team and by all associates.
• Ensure Hilton and Shamin Hotels initiatives, including Make it Right, Light Stay, Iconic Circle and TOP Squad are embraced by staff and successfully implemented and reported.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security and emergency procedures.
• Respond to and resolve guest issues in a timely and satisfactory manner.
• Collaborate with other hotel departments to ensure excellent guest service and profitability goals are met.
• Participate on the hotel management team and act as a brand ambassador by attending internal and external meetings and activities as appropriate.

Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Qualifications

Candidates must have several years hospitality experience, strong guest service skills and supervisory abilities. Specifically, the position requires the following:

• Hotel front desk experience with at least one year in a supervisory position is required.
• A Bachelor’s or Associates degree is strongly preferred.
• Must have experience modeling excellent guest service practices and behaviors and mentoring newer associates.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills
• Fluency in English is required with excellent written, verbal and presentation communications skills.
• Comfort working in MS Office applications such as Word, Excel and Outlook as well as internet based platforms and applications.
• Knowledge of Hilton PEP or OnQ systems is strongly preferred.
• Must be able to stand for long periods of time (up to 8 hours) and regularly lift 25 pounds.