Front Office Team Lead – Behavioral Health

GOEBEL FIXTURE COMPANY; Eau Claire (WI); On-site; USD 54,443,000 - 59,733,000; Full time

Benefits offered by this job

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO and Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Lead Front Office Associate to serve as the first point of contact for patients in a full-time, onsite role in Eau Claire, WI. The position emphasizes building a welcoming patient experience and coordinating administrative functions, including scheduling and paperwork.)

The role requires the ability to lead a small front office team, familiarity with billing/insurance basics, and a commitment to HIPAA compliance within a supportive, team-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in health care facilities preferred.
• Ability to lead a small Front Office team.
• HIPAA compliance knowledge.

Responsibilities

• Provide ongoing observation and support to Front Office Associates and the Front Office Registration staff to ensure efficient daily operations.
• Dedicate approximately 30% of weekly in-office time to coaching support staff, providing feedback, overseeing front desk activities, and adjusting workflows as needed.
• Escalate staff concerns or performance issues to the Office Manager and/or Administrative Operations Supervisor in a timely manner.
• Support onboarding and training efforts for new support staff in partnership with Support Training Coordinators.
• Assist with front office operations and support staff responsibilities as needed to maintain workflow continuity.
• Open or close the clinic as required to ensure appropriate coverage.
• Maintain a foundational understanding of billing processes and insurance coverage.
• Complete additional projects and assignments as directed by leadership.

Skills

Front Office Leadership

Education

High School Diploma

Job description

Sagent Behavioral Health is seeking a Lead Front Office Associate to serve as the first point of contact for patients in a full-time, onsite role in Eau Claire, WI. The position emphasizes building a welcoming patient experience and coordinating administrative functions, including scheduling and paperwork.)

The role requires the ability to lead a small front office team, familiarity with billing/insurance basics, and a commitment to HIPAA compliance within a supportive, team-driven environment.