Lead Front Office Associate — Onsite Behavioral Health

Sagent Behavioral Health; Coon Rapids (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO

Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Lead Front Office Associate to be the first contact for patients in a full-time onsite role in Coon Rapids, MN. The position supports continuity of care through appointment scheduling, paperwork processing, and handling inquiries.

The role requires leading a small front office team, coaching staff, and managing daily operations with attention to HIPAA compliance and billing basics. Schedule Mon–Fri, 6:30AM–3:00PM; onsite employment with competitive benefits.

Qualifications

• High school diploma or equivalent.
• Experience in health care facilities and an interest in behavioral health preferred.
• Ability to lead a small Front Office team successfully.
• Physical requirements include occasionally lifting and moving office supplies up to 50 lbs.
• HIPAA compliance knowledge is required and strictly enforced.

Responsibilities

• Provide ongoing observation and support to Front Office Associates and Front Office Registration staff to ensure efficient daily operations.
• Dedicate approximately 30% of weekly in-office time to coaching and supervising front desk activities and workflows.
• Escalate staff concerns or performance issues to the Office Manager in a timely manner.
• Support onboarding and training for new staff in partnership with Support Training Coordinators.
• Assist with front office operations to maintain workflow continuity.
• Open or close the clinic as required to ensure coverage.
• Understand billing processes and insurance coverage at a foundational level.
• Complete additional projects as directed by leadership.

Skills

Leadership

Coaching

Communication

Front office

Education

High school diploma or equivalent

Job description

Sagent Behavioral Health is seeking a Lead Front Office Associate to be the first contact for patients in a full-time onsite role in Coon Rapids, MN. The position supports continuity of care through appointment scheduling, paperwork processing, and handling inquiries.

The role requires leading a small front office team, coaching staff, and managing daily operations with attention to HIPAA compliance and billing basics. Schedule Mon–Fri, 6:30AM–3:00PM; onsite employment with competitive benefits.