Onsite Front Office Lead — Behavioral Health

Sagent Behavioral Health; Eau Claire (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, Long Term Disability, Short Term

PTO and Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Lead Front Office Associate in Eau Claire, WI to be the first point of contact for patients, delivering a welcoming experience and supporting administrative tasks such as scheduling and paperwork.

This onsite, full-time role offers a non-exempt status with a starting pay of $19 per hour, a structured schedule Monday–Thursday, with Friday hours, and benefits including Medical, Dental, Vision, and 401k.

Qualifications

• Highschool diploma or equivalent.
• Experience in health care facilities and an interest in behavioral health preferred.
• Ability to lead a small Front Office team successfully.

Responsibilities

• Provide ongoing observation and support to Front Office Associates and the Front Office Registration staff to ensure efficient daily operations.
• Dedicate approximately 30% of weekly in-office time to coaching support staff, providing feedback, overseeing front desk activities, and adjusting workflows as needed.
• Escalate staff concerns or performance issues to the Office Manager and/or Administrative Operations Supervisor in a timely manner.
• Support onboarding and training efforts for new support staff in partnership with Support Training Coordinators.
• Assist with front office operations and support staff responsibilities as needed to maintain workflow continuity.
• Open or close the clinic as required to ensure appropriate coverage.
• Maintain a foundational understanding of billing processes and insurance coverage.
• Complete additional projects and assignments as directed by leadership.

Skills

Leadership

Education

High school diploma or equivalent

Job description

Sagent Behavioral Health is seeking a Lead Front Office Associate in Eau Claire, WI to be the first point of contact for patients, delivering a welcoming experience and supporting administrative tasks such as scheduling and paperwork.

This onsite, full-time role offers a non-exempt status with a starting pay of $19 per hour, a structured schedule Monday–Thursday, with Friday hours, and benefits including Medical, Dental, Vision, and 401k.