Sales Coordinator

The Unbound Collection by Hyatt; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Hotel travel discounts

Retirement savings plan

Tuition reimbursement

Employee meals

Job summary

Royal Palms Resort and Spa is seeking an organized Sales Coordinator to support the sales team in Phoenix, AZ. This role focuses on handling inquiries, coordinating site tours, and producing client-facing documents to enable a smooth sales process and exceptional guest experiences.

The position requires a minimum of one year in administrative or hospitality support, with strong MS Office skills and superb communication.

Qualifications

• Minimum of one year of administrative, sales support, or hospitality experience, preferably in a luxury hotel environment.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication; professional demeanor.

Responsibilities

• Handle inbound calls, emails, and internet leads promptly and professionally.
• Support multiple Sales Managers with daily requests, projects, and admin tasks.
• Assist with creating contracts, amendments, and client-facing documents.
• Process sales commissions and maintain commission records and reporting.
• Coordinate and schedule site tours and logistics for Sales Managers.
• Maintain and update booking information in sales systems and databases.
• Collaborate with internal departments to ensure smooth handoff from sales to event execution.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Independence

Cross-functional collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Organization - Royal Palms Resort and Spa

Summary

Starts at $22/hour.

Join our award-winning Royal Palms Resort & Spa and launch your career in luxury hospitality sales. We're seeking an organized, customer-focused professional who is eager to learn, grow, and develop into a future Sales Manager.

The Sales Coordinator plays a key role in supporting the Sales team by ensuring seamless day-to-day operations and delivering exceptional service to both Sales Managers and prospective clients. This dynamic position combines administrative, operational, and client-facing responsibilities that contribute directly to the success of the sales process and overall guest experience.

Primary Responsibilities include:

• Managing incoming phone calls, email inquiries, and internet leads with professionalism and prompt attention
• Supporting multiple Sales Managers simultaneously with daily requests, projects, and administrative tasks
• Partnering with Sales Managers to create contracts, amendments, and other client-facing documents
• Processing sales commissions, maintaining commission records, and assisting with commission tracking and reporting
• Coordinating and scheduling site tours for Sales Managers, ensuring all tour details and logistics are arranged in advance
• Maintaining and updating booking information within sales systems and databases
• Collaborating with internal departments to ensure a smooth transition from sales to event execution

Qualifications

• Minimum of one year of administrative, sales support, or hospitality experience, preferably in a luxury hotel environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills with a professional demeanor
• Strong interpersonal skills and a commitment to providing outstanding customer service
• Ability to work independently while supporting multiple Sales Managers and collaborating across departments
• Ability to have some flexibility to work some weekends, when business demands

Why work for Royal Palms Resort and Spa?

• Work alongside some of the best colleagues in hospitality and be part of a fun, supportive team culture!
• Hotel Travel Discounts- Complimentary & Discounted Hyatt Hotel Room Nights
• Health Benefits - Comprehensive Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Enjoy free employee meals in our employee dining hall

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.