Front Office Supervisor - PM - Full time - Benefit after 30 days!

Hyatt Regency; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Discounted room nights for employees

Free room nights after 90 days

Education assistance

Parking discount

Gym access

Free meals in staff cafeteria

Food & beverage discounts

Paid time off

Job summary

Hyatt Regency Minneapolis is seeking a Front Office Supervisor to oversee front desk operations during shifts and deliver exceptional guest service. You will lead Front Desk Agents and collaborate with the Front Office leadership to maintain smooth check-in/check-out processes and guest satisfaction.

The role emphasizes staff guidance, training support, and cross-department coordination, with shifts starting in the afternoon and requiring weekend/holiday availability.

Qualifications

• Passion for guest service in a fast-paced environment.
• Strong communication skills, both verbal and written.
• 2+ years of front desk or guest service experience.
• Previous leadership or supervisory experience preferred.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Provide guidance and support to Front Desk Agents.
• Ensure efficient guest check-in and check-out processes.
• Resolve routine guest concerns and escalate when needed.
• Ensure compliance with hotel policies and service standards.
• Assist with training and onboarding of new team members.
• Coordinate with other departments to support guest needs.
• Complete shift reports and communicate updates to management.

Skills

Guest service

Verbal & written communication

Team leadership

Problem solving

Shift flexibility

Job description

Summary

Organization- Hyatt Regency Minneapolis

Summary

Be part of the hospitality evolution. Join Hyatt.

When you join Hyatt Regency Minneapolis, you join a global brand that celebrates individuality, empowers everyone to be their best and consistently provides unique experiences for our colleagues and guests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also care about our colleagues and provide a well-rounded benefits package to ensure you are supported from day one. You'll find support from your team by working in an environment where success is celebrated and hard work is rewarded.

The Front Office Supervisor is responsible for overseeing front desk operations during assigned shifts and ensuring exceptional guest service. This role provides day-to-day leadership to Front Desk Agents and other front office team members, supports training efforts, assists with guest issue resolution, and ensures adherence to established policies and procedures. The Front Office Supervisor works closely with the Assistant Front Office Managers and Front Office Manager to maintain efficient operations and a positive guest experience.

Responsibilities include but are not limited to:

• Supervise front desk operations during assigned shifts.
• Provide guidance and support to Front Desk Agents.
• Ensure efficient guest check-in and check-out processes.
• Resolve routine guest concerns and elevate issues as needed.
• Ensure compliance with hotel policies and service standards.
• Assist with training and onboarding new team members.
• Coordinate with other departments to support guest needs.
• Complete shift reports and communicate operational updates to management.

What You Can Expect

• Collaborative and team-driven environment with diverse industry experience and multi-cultural backgrounds
• Health benefit eligibility at 30 days of employment
• 401K with company match – eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment
• Education Assistance/Tuition Reimbursement
• Discounted employee parking ($5/day or $100/mo)
• Access to hotel gym (25,000 sq. ft.)
• Free meals in colleague cafeteria
• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of 2 years of front desk or guest service experience
• Previous lead or supervisory experience preferred
• Strong guest service, communication, and problem solving skills
• This is a PM position with shifts starting between 2:00pm-4:00pm. Flexible availability is required, including weekends and holidays