Front Desk Operations Supervisor

Mountain Area Health Education Center; Asheville (NC); On-site; USD 34,000 - 47,000; Full time

Job summary

Mountain Area Health Education Center in Asheville, NC seeks a Front Office Supervisor to manage daily front office operations within the clinical department. You will lead scheduling, check-in/out, payments, and patient flow, while coordinating with the Business Office Manager and Scheduling Supervisor to ensure efficient service.

The role requires an Associate degree with 3 years in medical front office, supervisory experience preferred, and proficiency in Microsoft Office and EHR systems.

Qualifications

• Associate degree, three years relevant experience, or comparable combination of education and experience.
• Experience in a medical office/clinical environment (preferred).
• Supervisory experience is preferred.
• Spanish language skills preferred.

Responsibilities

• Leads the front office functions of the business office and recommends changes to enhance efficiency.
• Coordinates front desk operations and staff workflows to meet demand.
• Orients new front desk staff to policies and procedures.
• Coordinates cross-training of front desk roles to maximize efficiency.
• Sets standard of excellent customer service for all front desk staff.
• Communicates with the Business Office Manager and Scheduling Supervisor for success.
• Monitors payment batches and change funds for front desk staff.
• Acts as liaison between business office and Centralized Billing Department.
• Maintains inventory of front office supplies.

Skills

Microsoft Office

Electronic Health Records

Medical office workflows

Spanish language

Communication skills

Education

Associate degree + 3 years experience or equivalent

Tools

Microsoft Office Suite

EHR systems

Job description

Mountain Area Health Education Center in Asheville, NC seeks a Front Office Supervisor to manage daily front office operations within the clinical department. You will lead scheduling, check-in/out, payments, and patient flow, while coordinating with the Business Office Manager and Scheduling Supervisor to ensure efficient service.

The role requires an Associate degree with 3 years in medical front office, supervisory experience preferred, and proficiency in Microsoft Office and EHR systems.