Front Office Supervisor: Patient Access Leader

Nhcare; Escondido (CA); On-site; USD 74,000 - 104,000; Full time

Benefits offered by this job

Partially company paid Medical, Dental

Vision Plans

Two plus weeks of vacation

Nine Holidays including two Floating

Sick/Personal time

403b Retirement plan

Volunteer Time Off (VTO)

Job summary

Neighborhood Healthcare in Escondido, CA is seeking a Front Office Supervisor to lead patient access operations and supervise Patient Service Representatives, ensuring a seamless, patient-centered experience.

The role focuses on improving scheduling, call handling, and check-in/check-out processes, while monitoring performance and collaborating with care teams to enhance access and service delivery.

Qualifications

• High school diploma or GED is required.
• 2+ years healthcare or clinical administrative experience required.
• Progressive leadership or supervisory experience preferred.
• Experience with scheduling systems, patient registration, insurance verification, and front-end revenue cycle processes preferred.
• Bilingual English/Spanish or English/Arabic strongly preferred based on patient population needs.

Responsibilities

• Oversees and optimizes provider scheduling to meet access standards and productivity goals.
• Manages front office inventory and supply levels with cost controls.
• Reviews and resolves billing errors prior to submission with accuracy.
• Drives exemplary patient experience and a culture of service excellence.
• Builds efficient front office workflows for daily operations.
• Schedules staff and aligns with operational needs.
• Monitors appointment reminders and reduces no-shows.
• Partners with leadership to resolve scheduling challenges.
• Analyzes patient demand trends and adjusts workflows accordingly.
• Communicates operational risks and service gaps to leadership.
• Backfills no-shows with walk-ins or same-day visits when appropriate.
• Oversees cash handling and front-end revenue collection.
• Models high standards of confidentiality and professional conduct.
• Leads regular team meetings and continuous improvement initiatives.
• Collaborates with clinical teams to support patient access and health outcomes.

Skills

Leadership

Communication

Front office management

Staff coaching

Education

High school diploma or GED

Healthcare or clinical administrative experience

Bilingual English/Spanish or English/Arabic

Tools

Scheduling systems

Patient registration

Insurance verification

Front-end revenue cycle

Job description

Neighborhood Healthcare in Escondido, CA is seeking a Front Office Supervisor to lead patient access operations and supervise Patient Service Representatives, ensuring a seamless, patient-centered experience.

The role focuses on improving scheduling, call handling, and check-in/check-out processes, while monitoring performance and collaborating with care teams to enhance access and service delivery.