Front Office Supervisor - Orthopedic Specialists

Riverside Health; Williamsburg (VA); In loco; USD 28.000 - 37.000; Tempo pieno

Descrizione del lavoro

Riverside Health is hiring a Front Office Supervisor for Orthopedic Specialists in Williamsburg, VA. The role oversees clerical staff, manages scheduling and patient flow, and provides guidance on insurance and billing.

The supervisor will train new front office staff, ensure accurate deposits and records, and support the front office in delivering exceptional patient service in a fast-paced orthopedic setting.

Competenze

• High School Diploma or GED required.
• Associates degree in Business or related field preferred.
• 1 year Medical Office experience preferred.
• 1 year Coding experience preferred.
• 1 year Insurance experience preferred.

Mansioni

• Supervise daily activities of the clerical team.
• Oversee front office operations: scheduling, patient flow, and feedback to management.
• Advise patients and/or families on insurance, billing, and related issues or refer to the appropriate team member.
• Train or coordinate training of new front office employees.
• Ensure accurate closing procedures and deposits.
• Oversee completeness and accuracy of medical records for continuity of care and timely service.

Conoscenze

Customer service

Supervision

Training

Formazione

High School Diploma or GED

Associates Degree in Business or related field

Descrizione del lavoro

Front Office Supervisor - Orthopedic Specialists# Careers## Front Office Supervisor - Orthopedic SpecialistsApply: Doctors Hospital Medical Office Building - Williamsburg, VA: Full time: Posted Today: 2026-038389Williamsburg, Virginia**Hiring Range**$20.40 - $26.55/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsible for supervising the daily activities of the clerical team members. Oversees the daily operations of the front office which includes scheduling of appointments, efficient flow of patients through the office and providing feedback related to manager. Advises patients and/or patient family members regarding insurance, billing, surgical and other issues or refers them to the appropriate team member who can help. Train or coordinate training of new front office employees. **What you will do** * Assures that customer service is a focus of the practice. Provides supervision to front office staff. Uses information from patient satisfaction surveys to improve patient experience. Resolves concerns and responds to complaints related to front office operations.* Assists patients regarding bills, insurance, and other issues. Refers to appropriate team member when unable to help personally.* Ensures closing procedures and deposit is completed accurately.* Oversees the completeness and accuracy of medical records for continuity of care and timely service. **Qualifications** **Education** * High School Diploma or GED, (Required)* Associates Degree, Business or related field (Preferred) **Experience** * 1 year Medical Office experience (Preferred)* 1 year Coding experience (Preferred)* 1 year Insurance experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.