Front Office Supervisor — Luxury Lodge Experience

Highgate Hotels, LP; Asheville (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Supervisor at Grand Bohemian Lodge Asheville in Asheville, NC. The role focuses on providing attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The supervisor will greet guests, manage the front desk operations, supervise team members, handle inquiries, and ensure smooth operation of the front desk systems. Previous hospitality experience and a warm demeanor are valued.

Qualifications

• High school diploma or equivalent required.
• College coursework in related field is helpful.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain operation of the PBX console and hotel standards.
• Answer inquiries about services, facilities and hours of operation.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Balance and prepare closing shift paperwork.

Skills

Customer service

Communication

Multitasking

Guest interaction

Education

High School diploma

College coursework helpful

Tools

PBX system

Computer experience

Job description

Highgate Hotels is seeking a Front Office Supervisor at Grand Bohemian Lodge Asheville in Asheville, NC. The role focuses on providing attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

The supervisor will greet guests, manage the front desk operations, supervise team members, handle inquiries, and ensure smooth operation of the front desk systems. Previous hospitality experience and a warm demeanor are valued.