Amway Grand Plaza Housekeeping Team Leader

AHC Hospitality; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation

Employee parking discount

Free employee meals

Hotel discounts

Restaurant discounts

Job summary

AHC Hospitality's Amway Grand Plaza in Grand Rapids, MI is seeking a Housekeeping Team Leader to supervise room attendants, coordinate daily tasks, and ensure each guest room meets our quality standards.

This full-time role requires weekend availability and offers comprehensive benefits including medical, dental & vision, 401(k), paid vacation, parking discounts, free employee meals, and hotel/restaurant discounts.

Qualifications

• High school diploma or equivalent preferred.
• Related experience is preferred.
• Ability to coach and motivate team members.
• Excellent customer service and communication.

Responsibilities

• Inspect guest rooms to quality standards.
• Attend departmental meetings.
• Follow handbook policies and standard operating procedures.
• Coach, train, and motivate team members.
• Assign daily work and handle guest requests.
• Work with other departments to ensure guest satisfaction.
• Ensure productivity and quality standards.

Skills

Customer service

Active listening

Professional appearance

Organizational skills

Shift flexibility

Detail-oriented

Coaching

Education

High school diploma or equivalent

Job description

Amway Grand Plaza Housekeeping Team Leader

#713

Grand Rapids, Michigan, United States Amway Grand Plaza Full Time

Job Location

Amway Grand Plaza

Pay Range

$18.25/hour

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

As a team leader in the housekeeping department, you will be responsible for assisting and directing a team of room attendants with their day-to-day operations. Team leaders need to create guest satisfaction by the detailed inspection of each guest room that is assigned. Responsible for making sure individuals sections are clean and well organized. Be able to coach and motivate individuals for improvement for the guest stay. Understand the importance of customer service skills and speaking with guests. Supplying their team with any communication that is necessary and get tools to ensure a successful day. Knowledgeable in the employee handbook and overall requirements for guest rooms. Team leaders will be reporting to their supervisors and managers for any issues or positive comments.

ESSENTIAL FUNCTIONS:

• Inspect guest rooms to quality standards put in place
• Attend departmental meetings.
• Follow AHC handbook policies and standard operating procedures.
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• Reads or listens to Daily Beat.
• Reads and understands all memos that pertain to the housekeeping department.
• Uses other AHC hotels and staff as resources.
• Complete all daily responsibilities/cleaning task list.
• Inspect guest rooms to quality standards put in place
• Critique employee performance and productivity
• Assign daily work to employeesHandle guest requests
• Work with other departments to ensure guest satisfaction
• Work with housekeeping managers to ensure proper productivity and quality standards

REQUIRED SKILLS:

• Able to work alone or in a team atmosphere
• Excellent customer service skills
• Effective listening skills
• Well groomed, must adhere to Amway Grand Plaza standards
• Organizational skills
• Able to work and adapt to a fast paced environment
• Able to work varied shifts, including weekends and holidays
• Detail Oriented
• Able to coach, train, and motivate team members

EDUCATION & EXPERIENCE:

• High school diploma or equivalent preferred
• Related experience is preferred.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the associate:
- Ability to be on feet 8 hours per day
- Able to bend, twist, kneel, push and lift up to 50 pounds
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear; taste or smell - Is occasionally required to sit and stoop; kneel, crouch, or crawl - Specific vision abilities required by this job include close vision, distance vision, and peripheral vision