Front Office Experience Leader | MOD & Guest Services

Biltmore; Asheville (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

The Inn on Biltmore Estate in Asheville, NC seeks an experienced Assistant Front Office Manager to oversee daily operations of the Front Office team, including Front Desk, PBX, Concierge, Chateau Tier, Guest Services, and Hotel General Cashiering.

Reporting to the Front Office Manager, you will act as Manager on Duty (MOD) and coach staff to ensure Forbes standards of service and quality are consistently delivered to guests.

Responsibilities

• Oversee day-to-day operations of the Front Office team (Front Desk, PBX, Concierge, Chateau Tier, Guest Services, and Hotel General Cashiering).
• Serve as Manager on Duty (MOD) during shifts and collaborate with other departments to anticipate and resolve guest needs with quality service.

Job description

The Inn on Biltmore Estate in Asheville, NC seeks an experienced Assistant Front Office Manager to oversee daily operations of the Front Office team, including Front Desk, PBX, Concierge, Chateau Tier, Guest Services, and Hotel General Cashiering.

Reporting to the Front Office Manager, you will act as Manager on Duty (MOD) and coach staff to ensure Forbes standards of service and quality are consistently delivered to guests.