Front Office Supervisor - Lead & Elevate Patient Care

aa067; Simi Valley (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

City of Hope in California seeks a Front Office Supervisor to coordinate operations at multiple locations, liaising with physicians, patients and office staff. You will supervise front office staff and help shape policies in line with Compliance and Ethics standards.

The role emphasizes overseeing front office functions, staff development, and improving cost-effectiveness of care delivery while ensuring smooth information flow across departments and adherence to timelines.

Qualifications

• Seven years of medical office experience; years of experience may be substituted with a BA degree.
• Minimum of one year of experience in a leadership or supervisory capacity.
• Experience coordinating front office activities and liaising with physicians and administration.

Responsibilities

• Oversees all front office functions. Recruits, hires and supervises front office staff and develops performance goals.
• Evaluates performance, recommends merit increases, promotions, and disciplinary actions; provides coverage as needed.
• Prepares training sessions on coding, charge entry, and other front office duties.
• Maintains professional department to improve cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing to ensure smooth information flow.
• Participates in month-end close checklist for assigned items to meet corporate timelines.
• Implements and complies with reimbursement policies to maximize efficiency.

Skills

Front office management

Staff supervision

Communication

Education

High school diploma

BA degree

Job description

City of Hope in California seeks a Front Office Supervisor to coordinate operations at multiple locations, liaising with physicians, patients and office staff. You will supervise front office staff and help shape policies in line with Compliance and Ethics standards.

The role emphasizes overseeing front office functions, staff development, and improving cost-effectiveness of care delivery while ensuring smooth information flow across departments and adherence to timelines.