Supervisor, Front Office

aa067; Simi Valley (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

City of Hope in California seeks a Front Office Supervisor to coordinate operations at multiple locations, liaising with physicians, patients and office staff. You will supervise front office staff and help shape policies in line with Compliance and Ethics standards.

The role emphasizes overseeing front office functions, staff development, and improving cost-effectiveness of care delivery while ensuring smooth information flow across departments and adherence to timelines.

Qualifications

• Seven years of medical office experience; years of experience may be substituted with a BA degree.
• Minimum of one year of experience in a leadership or supervisory capacity.
• Experience coordinating front office activities and liaising with physicians and administration.

Responsibilities

• Oversees all front office functions. Recruits, hires and supervises front office staff and develops performance goals.
• Evaluates performance, recommends merit increases, promotions, and disciplinary actions; provides coverage as needed.
• Prepares training sessions on coding, charge entry, and other front office duties.
• Maintains professional department to improve cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing to ensure smooth information flow.
• Participates in month-end close checklist for assigned items to meet corporate timelines.
• Implements and complies with reimbursement policies to maximize efficiency.

Skills

Front office management

Staff supervision

Communication

Education

High school diploma

BA degree

Job description

Join the transformative team at City of Hope, where we\'re changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

As a successful candidate, you will:

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

Your qualifications should include:

• High school diploma or equivalent.
• Seven years of medical office experience; years of experience may be substituted with a BA degree.
• Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.