Front Office Supervisor – Guest Experience & Training

Hyatt Hotels Corporation; Isle of Palms (SC); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Free room nights

Friends & Family room rates

Medical, Prescription, Dental, Vision

Paid time off and holidays

Paid family bonding time and adoption

401K with company match

Beach, tennis and pickleball access

Retail discounts for colleagues

Résumé du poste

Wild Dunes Resort in Isle of Palms, SC is seeking a Front Office Supervisor to lead the front desk team and manage daily tasks and guest interactions. This role supports scheduling, inventories, staff training, and cross-department collaboration to ensure exceptional service at check-in and checkout.

You will oversee daily front desk operations, training, and billing for packages and groups while maintaining a welcoming, high-service environment for guests, with a schedule that may include

Responsabilités

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager
• Organizing and preparing the front desk for the next day arrivals and departures
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

Description du poste

Wild Dunes Resort in Isle of Palms, SC is seeking a Front Office Supervisor to lead the front desk team and manage daily tasks and guest interactions. This role supports scheduling, inventories, staff training, and cross-department collaboration to ensure exceptional service at check-in and checkout.

You will oversee daily front desk operations, training, and billing for packages and groups while maintaining a welcoming, high-service environment for guests, with a schedule that may include