Front Desk Supervisor — Guest Experience Leader

Wild Dunes Resort; Isle of Palms (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room (

Medical, Prescription, Dental, Vision

Paid time off and holiday pay

Paid Family Bonding Time and Adoption

401K with company match

Beach, Tennis, and Pickleball access

Retail Discounts for Colleagues

Job summary

Wild Dunes Resort in Isle of Palms, SC, is seeking a Front Office Supervisor to oversee Front Desk Agent duties, scheduling, inventories, training, and guest relations. The role supports all departments and ensures smooth daily operations for arrivals and departures.

The Supervisor will greet guests, manage check-lists, oversee billing for packages and groups, train staff, and strive to exceed guest expectations during check-in and check-out.

Responsibilities

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager
• Organizing and preparing the front desk for the next day arrivals and departures
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays

Job description

Wild Dunes Resort in Isle of Palms, SC, is seeking a Front Office Supervisor to oversee Front Desk Agent duties, scheduling, inventories, training, and guest relations. The role supports all departments and ensures smooth daily operations for arrivals and departures.

The Supervisor will greet guests, manage check-lists, oversee billing for packages and groups, train staff, and strive to exceed guest expectations during check-in and check-out.