Front Office Supervisor

Hyatt; Isle of Palms (SC); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates for friends &amp

Medical, Prescription, Dental, Vision

Paid time off and holiday pay

Paid Family Bonding Time and Adoption

401K with company match

Beach, Tennis, and Pickleball access

Retail discounts for colleagues

Benefit Package for FT & PT colleagues

Job summary

Hyatt's Wild Dunes Resort in Isle of Palms, SC is seeking a Front Office Supervisor to lead the Front Desk team and ensure guest satisfaction.

You will handle scheduling, inventories, staff training, and resolution of guest challenges, with a flexible schedule including evenings, weekends, and holidays; the role offers comprehensive benefits and access to resort amenities.

Qualifications

• The Supervisor will oversee Front Desk operations and staff training.

Responsibilities

• Greet guests and manage front desk duties; schedule and audit daily front desk activities.
• Train and supervise front desk staff; resolve guest concerns and escalate when needed.
• Ensure proper billing of packages and groups; support other departments as needed.

Job description

Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2026!

Description

The Supervisor is responsible for all Front Desk Agent duties as well as; scheduling, inventories, training new staff, resolving customer challenges, and aiding in all departments of Wild Dunes Resort.

• Greets and welcomes guests upon arrival
• Ensuring daily check lists are completed and signed off prior to submitting to the Front Office Manager.
• Organizing and preparing the front desk for the next day arrivals and departures.
• Ensuring the proper billing of all packages and groups
• Training and supervising front desk personnel
• Assist guest to ensure expectations are exceeded upon check- in and check-out.
• Ability to work a flexible schedule that will likely include evenings, weekends, and holidays
• The colleague is held accountable for all duties of this job and other duties as assigned.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees-they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment.

Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Time and Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off
• Retail Discounts for Colleagues
• *Benefit Package for Full Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Working Conditions:

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
• Must be able to repetitively lift, push, pull & carry up to 15 lbs., frequently up to 25 lbs. and occasionally up to 75 lbs.
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.
• Must have a valid driver's license