Front Office Supervisor: Guest Experience & Team Leadership

Caesars Entertainment; Atlantic City (NJ); Sur place; USD 50 000 - 52 000; Plein temps

Résumé du poste

Caesars Entertainment in Atlantic City, NJ, seeks an experienced front services coordinator responsible for scheduling staff at appropriate levels and delivering courteous guest service. You will ensure problems are resolved efficiently, maintain knowledge of events, and manage employee records to support a cost-efficient, productive operation.

The role requires two years front desk or hospitality experience, a valid NJ driver's license, and CER license.

Qualifications

• High school diploma or GED required.
• Two years front services experience.
• Valid New Jersey driver's license required.
• CER License is required; NJ driver's license again noted.

Responsabilités

• Motivate, train and empower employees.
• Ensure staff behavior and appearance comply with policy.
• Coordinate recovery efforts with Security and Risk Management.
• Handle vehicle problems/complaint reports according to procedure.
• Maintain cleanliness, organization and safety of hotel entrance, valet and storage areas.

Connaissances

Scheduling

Customer service

Communication

Team motivation

Policy compliance

Formation

High school diploma or GED

Outils

New Jersey driver's license

Description du poste

Caesars Entertainment in Atlantic City, NJ, seeks an experienced front services coordinator responsible for scheduling staff at appropriate levels and delivering courteous guest service. You will ensure problems are resolved efficiently, maintain knowledge of events, and manage employee records to support a cost-efficient, productive operation.

The role requires two years front desk or hospitality experience, a valid NJ driver's license, and CER license.