Supervisor Front Office - Full Time (Harrah's Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 50,000 - 52,000; Full time

Job summary

Caesars Entertainment in Atlantic City, NJ, seeks an experienced front services coordinator responsible for scheduling staff at appropriate levels and delivering courteous guest service. You will ensure problems are resolved efficiently, maintain knowledge of events, and manage employee records to support a cost-efficient, productive operation.

The role requires two years front desk or hospitality experience, a valid NJ driver's license, and CER license.

Qualifications

• High school diploma or GED required.
• Two years front services experience.
• Valid New Jersey driver's license required.
• CER License is required; NJ driver's license again noted.

Responsibilities

• Motivate, train and empower employees.
• Ensure staff behavior and appearance comply with policy.
• Coordinate recovery efforts with Security and Risk Management.
• Handle vehicle problems/complaint reports according to procedure.
• Maintain cleanliness, organization and safety of hotel entrance, valet and storage areas.

Skills

Scheduling

Customer service

Communication

Team motivation

Policy compliance

Education

High school diploma or GED

Tools

New Jersey driver's license

Job description

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

Job Description

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

Starting Rate $50,000.00 to $52,000.00

Responsibilities

• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Coordinates recovery efforts with Security and Risk Management
• Handles vehicle problems/complaint reports according to established procedure
• Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas.

Qualifications

High school diploma or G.E.D. certificate required. Two years front services experience. Must possess a valid New Jersey driver's license.

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

CER License is Required And Must possess a valid New Jersey driver's license.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.