Front Office Supervisor - Guest Experience & Leadership

Kalyan Hospitality; Chester (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Candlewood Suites in Chester seeks a Front Office Supervisor to oversee daily front desk operations and guest services, ensuring exceptional service and smooth check-in/check-out. The role requires mentoring staff and coordinating with housekeeping, maintenance, and management to resolve issues promptly.

Ideal candidates have 2+ years in front office roles, strong communication skills, and knowledge of reservation systems and property management software.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management or related field preferred.
• Minimum of 2 years experience in front office operations within the hospitality industry.
• Proven supervisory or team leadership experience in a customer service environment.
• Strong knowledge of front office procedures, reservation systems, and property management software.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel, to ensure efficient and courteous service.
• Manage guest check-in and check-out processes, ensuring accuracy and timeliness while addressing any guest inquiries or concerns.
• Train, mentor, and evaluate front office team members to maintain high performance and adherence to company standards.
• Collaborate with other departments such as housekeeping, maintenance, and management to resolve guest issues and improve service delivery.
• Maintain accurate records of guest information, reservations, and billing, and prepare daily reports for management review.

Skills

Front office operations experience

Supervisory / team leadership

Reservation systems knowledge

Property management software

Excellent communication skills

Multilingual abilities

Hotel experience

Education

Hospitality management degree preferred

High school diploma or equivalent required

Associate or bachelor’s in hospitality preferred

Certification in hospitality or customer service management

Tools

Hotelkey

Job description

Candlewood Suites in Chester seeks a Front Office Supervisor to oversee daily front desk operations and guest services, ensuring exceptional service and smooth check-in/check-out. The role requires mentoring staff and coordinating with housekeeping, maintenance, and management to resolve issues promptly.

Ideal candidates have 2+ years in front office roles, strong communication skills, and knowledge of reservation systems and property management software.