Front Office Supervisor

OTO Development; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

more

Job summary

OTO Development is seeking a Front Office Supervisor in Orlando, Florida. You will supervise front desk operations, ensure smooth check-in/check-out, manage guest requests, and support a high level of service across the hotel.

You will also assist with cash handling, reservations, and coordination with other departments to maintain guest satisfaction. Ideal candidates have 2+ years in front desk roles, strong communication, teamwork, and a guest-first attitude.

Qualifications

• 2+ years of experience in a front desk/receptionist role.
• Excellent oral, written, and interpersonal communication skills.
• Able to work well with others and as part of a team.
• Able to handle cash and credit transactions with integrity.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Operate the hotel’s electronic reservation system and related software.
• Handle financial transactions (credit cards and cash) securely and accurately.
• Anticipate guest needs and maximize guest experiences.
• Collaborate with team to maintain a hospitable, guest-focused environment.
• Ensure proper documentation and smooth reservation processing.

Skills

Front desk experience

Customer service

Communication

Teamwork

Tools

Reservation system

Job description

$20/hr

We are pleased to announce a wonderful opportunity for a

Front Office Supervisor

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 2+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs,

• medical insurance options
• dental and vision insurance
• 401k with company match
• company provided life insurance
• tuition assistance
• paid time off
• paid holiday time
• travel discounts
• more

Position:

Front Office Supervisor

Department:

Property

Position Reports to:

General Manager

Revised 5/8/26