Assistant Front Office Manager

Bishop's Lodge, Auberge Collection; Santa Fe (NM); On-site; USD 50,000 - 65,000; Full time

Job summary

Bishop's Lodge in Santa Fe, NM seeks an Assistant Front Office Manager to be the welcoming face and organizational backbone of the hotel.

You will oversee front desk operations, lead and train the front office team, manage reservations, and collaborate with departments to ensure flawless guest experiences and optimal occupancy, while supporting budgeting and cost controls. This role requires hospitality excellence, strong communication, and a proactive approach to guest satisfaction.

Qualifications

• Experience in hospitality customer service with guest-focused approach.
• Experience in supervisory or leadership role with team guidance.
• Strong written and verbal communication with cross-department collaboration.

Responsibilities

• Oversee front desk operations and ensure a warm check-in/check-out experience.
• Lead and train the front office team, maintain morale and performance feedback.
• Manage room reservations and optimize occupancy while coordinating with departments.
• Assist in budget planning and cost-control measures within the front office.

Skills

Customer service excellence

Team leadership

Communication skills

Job description

Job Description

As the Assistant Front Office Manager, you will be the welcoming face and organizational backbone of our property, ensuring seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.

Responsibilities

• Oversee the front desk operations, ensuring a warm and efficient check‑in/check‑out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service.
• Lead and train the front office team, fostering a customer‑centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training.
• Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions.
• Assist in budget preparation and financial reporting, monitor billing processes, and implement cost‑control measures to contribute to the financial success of the front office department while maintaining service excellence.

Qualifications

• Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively.
• Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations.
• Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment.

Equal Opportunity Employer

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.