Front Office Supervisor – Guest Experience Leader

Omni Hotels & Resorts; Orlando (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Front Office leader to work closely with the Front Office Manager and Supervisors to maximize operating efficiency at Omni Orlando at ChampionsGate. You will oversee Guest Services and Overnight staff, resolving guest issues professionally and ensuring top-tier service.

The role requires 1–2 years in Front Office or Guest Service Management, strong English communication, and the ability to guide a team in a fast-paced resort environment, including weekends and

Qualifications

• 1–2 years of Front Office or Guest Service Management experience required.
• Ability to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to lead, develop and motivate staff to provide exceptional guest service.

Responsibilities

• Ensure registration cards are completed and reports are run.
• Maintain effective communication with all department managers and night audit.
• Handle guest complaints to maintain satisfaction and resolve issues promptly.
• Oversee training for associates and ensure SOP adherence.
• Block and assign arrivals, prepare group information, and balance reports.
• Conduct monthly department meetings and training per SOPs.

Skills

Front Office Management

Leadership

Customer service

Communication

Teamwork

Tools

OPERA system

Job description

Omni Hotels & Resorts is seeking a Front Office leader to work closely with the Front Office Manager and Supervisors to maximize operating efficiency at Omni Orlando at ChampionsGate. You will oversee Guest Services and Overnight staff, resolving guest issues professionally and ensuring top-tier service.

The role requires 1–2 years in Front Office or Guest Service Management, strong English communication, and the ability to guide a team in a fast-paced resort environment, including weekends and