Lux Night Auditor: Napa Valley Front Desk Host

Alila Hotels; Napa (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary & benefits

Paid time off

Medical, dental, and vision insurance

12 free nights plus colleague rates

Wellness/education reimbursement

Job summary

Alila Napa Valley in Napa Valley, CA is seeking a Front Office Host to join our Forbes-rated luxury resort team. You will welcome guests, assist with check-in and check-out, and help deliver personalized service that creates meaningful experiences.

This role includes night audit duties and occasional valet support, and it requires strong communication, a positive professional attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• One year previous experience in front desk or guest services in luxury hospitality preferred
• Must have valid driver's license and a clean Motor Vehicle Record
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive, professional attitude and commitment to exceptional service
• Willingness to learn and grow within a luxury hospitality setting

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Respond to guest inquiries and requests in person and over the phone with professionalism and care
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Complete night audit duties
• Assist with Valet as needed
• Collaborate with other departments to ensure timely guest service
• Support front office procedures including billing and administrative tasks
• Provide concierge-level assistance when needed
• Overnight scheduling, including weekends and holidays

Skills

Front desk experience

Guest services

Communication skills

Job description

Alila Napa Valley in Napa Valley, CA is seeking a Front Office Host to join our Forbes-rated luxury resort team. You will welcome guests, assist with check-in and check-out, and help deliver personalized service that creates meaningful experiences.

This role includes night audit duties and occasional valet support, and it requires strong communication, a positive professional attitude, and the ability to multitask in a fast-paced environment.