Front Office Supervisor – Guest Experience Leader

Hilton; McLean (VA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Incredible travel perks – Enjoy 110 N?

Own a piece of Hilton – ESPP with 15%

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Financial security for your future

Benefits vary by location

Job summary

Hilton McLean is seeking a Front Office Supervisor to lead the front desk team, ensure smooth check-ins/outs, and deliver warm, memorable guest experiences.

You’ll supervise daily operations, train staff, handle guest inquiries, and optimize lobby flow to maintain exceptional service.

Join Hilton’s award-winning culture and grow your hospitality career with a team that values integrity, leadership, and teamwork.

Qualifications

• Experience supervising front office teams.
• Strong guest service orientation.
• Ability to manage lobby flow and staffing.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

Guest service

Team leadership

Training & feedback

Issue resolution

Operations supervision

Job description

Hilton McLean is seeking a Front Office Supervisor to lead the front desk team, ensure smooth check-ins/outs, and deliver warm, memorable guest experiences.

You’ll supervise daily operations, train staff, handle guest inquiries, and optimize lobby flow to maintain exceptional service.

Join Hilton’s award-winning culture and grow your hospitality career with a team that values integrity, leadership, and teamwork.