Overnight Front Office Lead: Hospitality & Guest Experience

Hilton; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Employee stock plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton is seeking an Overnight Front Office Supervisor to lead daily front desk operations and deliver memorable experiences for every guest. You’ll supervise the front office team, ensure smooth check-ins and check-outs, and uphold Hilton’s hospitality standards.

In this role, you’ll train staff, manage schedules, respond to guest inquiries, and resolve issues with professionalism and warmth. You’ll also monitor lobby activity and adjust coverage to maintain outstanding service levels for all

Qualifications

• Experience supervising front office teams and guest services.
• Ability to manage check-ins/check-outs smoothly.

Responsibilities

• Supervise the front office team and ensure smooth check-ins and check-outs.
• Lead day-to-day operations, schedules, and training.
• Handle guest inquiries and escalate issues as needed.
• Monitor lobby flow and adjust coverage for service efficiency.

Job description

Hilton is seeking an Overnight Front Office Supervisor to lead daily front desk operations and deliver memorable experiences for every guest. You’ll supervise the front office team, ensure smooth check-ins and check-outs, and uphold Hilton’s hospitality standards.

In this role, you’ll train staff, manage schedules, respond to guest inquiries, and resolve issues with professionalism and warmth. You’ll also monitor lobby activity and adjust coverage to maintain outstanding service levels for all