Front Office Supervisor - Hospitality Leader

Hilton; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

110 nights of travel perks

ESPP discount buys Hilton shares

Paid parental leave

Caregiving concierge services

Crisis concierge

EAP

Paid time off

Health & welfare benefits

Retirement plans

Location-based benefits

Job summary

Hilton is seeking a Front Office Supervisor to oversee the front desk team, ensuring smooth check-ins/outs and exceptional guest service. You’ll lead daily operations, coach staff, and resolve guest issues while maintaining efficient lobby flow and service standards.

Join Hilton to contribute to a welcoming guest experience and uphold the brand’s hospitality excellence across all interactions and shifts.

Qualifications

• Experience supervising front desk operations and guest services.
• Strong communication and leadership skills.
• Ability to coach and train staff.
• Commitment to Hilton's hospitality standards.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

Guest service

Team leadership

Front desk supervision

Shift coordination

Job description

Hilton is seeking a Front Office Supervisor to oversee the front desk team, ensuring smooth check-ins/outs and exceptional guest service. You’ll lead daily operations, coach staff, and resolve guest issues while maintaining efficient lobby flow and service standards.

Join Hilton to contribute to a welcoming guest experience and uphold the brand’s hospitality excellence across all interactions and shifts.