Front Office Supervisor: Guest Experience Leader

Soho House & Co; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co in Los Angeles is seeking a Front Office Assistant Manager to support the Front Office Manager and ensure an exceptional experience for members, guests and staff. You will supervise front desk staff, manage scheduling, and help with payroll and inventory to uphold Soho House standards.

The ideal candidate has 3+ years in front office roles with supervisory experience, excels in a fast-paced setting, and communicates effectively.

Qualifications

• Minimum 3+ years’ experience in hospitality front desk or front office supervision.
• Strong service mindset with excellent communication and leadership abilities.
• Experience with payroll, schedules and budgeting is a plus.

Responsibilities

• Supervise front desk agents and support staff to ensure guest and member satisfaction.
• Coordinate daily operations and staffing in a fast-paced environment.
• Assist with payroll, inventory, bookkeeping and budget tracking.
• Lead staff trainings, meetings and performance counseling as needed.
• Collaborate with Front Office Manager on guest check-in flow and VIP handling.
• Monitor guest lists, room occupancy and daily events communications.

Skills

3+ years’ experience

FO supervisory experience

Detail oriented

Multitasking

Customer service oriented

Excellent verbal and written comms

Bilingual language skills

Education

Hospitality Degree preferred

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

Soho House & Co in Los Angeles is seeking a Front Office Assistant Manager to support the Front Office Manager and ensure an exceptional experience for members, guests and staff. You will supervise front desk staff, manage scheduling, and help with payroll and inventory to uphold Soho House standards.

The ideal candidate has 3+ years in front office roles with supervisory experience, excels in a fast-paced setting, and communicates effectively.