Overnight Front Office Leader – Boutique Hospitality

Soho House & Co.; Miami Beach (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401K matching

Paid Time Off

Career Development

Job summary

Soho House & Co. is seeking an Overnight Front Office Manager in Miami Beach to lead the overnight operations across hotel rooms and Front Office. This role oversees Butlers, Receptionists, and Member Services while supporting Reservations/PBX and the Evening Membership Guest List.

A successful candidate has 5+ years in high-volume, guest-focused environments, a strong eye for detail, and enthusiasm for the Soho House brand.

Qualifications

• Minimum of 5+ years’ experience managing Front Office operations.
• Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets.
• Detail oriented, able to multitask in a fast-paced environment.
• Customer service oriented with strong verbal and written communication.
• Flexible schedule including evenings and weekends.
• Bilingual language skills are a plus.
• Hospitality degree preferred.

Responsibilities

• Lead overnight operations for rooms and Front Office, including Butlers, Receptionists, and Member Services.
• Develop and monitor yearly departmental goals; manage payroll, expenses, staffing, and guest service.
• Oversee concierge activities and provide information about local attractions.
• Ensure onboarding, training, and ongoing development for staff.
• Coordinate staffing and supervise performance to meet Soho House standards.
• Participate in talent identification, interviewing, and staff development.
• Communicate daily events, VIP lists, occupancy, and budget figures.
• Maintain timely, courteous correspondence to resolve guest and staff inquiries.
• Collaborate with controller and Purchasing Manager on inventory and orders.
• Deliver exceptional service and track guest disputes and claims.

Skills

Front Office Leadership

Customer Service

Team Management

Communication

Bilingual (Plus)

Education

Hospitality Degree

Tools

Opera PMS

Salesforce

OpenTable

Google Sheets

Job description

Soho House & Co. is seeking an Overnight Front Office Manager in Miami Beach to lead the overnight operations across hotel rooms and Front Office. This role oversees Butlers, Receptionists, and Member Services while supporting Reservations/PBX and the Evening Membership Guest List.

A successful candidate has 5+ years in high-volume, guest-focused environments, a strong eye for detail, and enthusiasm for the Soho House brand.