Front Office Lead — Guest Experience & Ops

Soho House & Co.; Los Angeles, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House & Co. in Los Angeles is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional member, guest and staff experiences at the DTLA property. You will supervise front desk agents, optimize check-in, and help manage payments and risk with professional, decisive leadership.

The role demands organizational strength, a calm, customer-focused approach, and the ability to guide a high-volume team while upholding Soho House standards and values.

Qualifications

• Minimum 3+ years’ Front Office experience with 1+ year of supervisory duties.
• Detail oriented with ability to multitask in a fast-paced setting.
• Computer skills including Excel, MS Word, MRM, Salesforce and Opera preferred.
• Customer-service oriented with strong verbal and written communication.
• Bilingual language skills a plus.
• Hospitality degree preferred.

Responsibilities

• Develop, refine efficiency in the check-in process and welcome experience.
• Contribute to departmental goals related to payroll, expenses, staffing and guest service.
• Monitor and support daily operations; greet hotel guests and members.
• Supervise, direct, coordinate and maintain service standards.
• Identify talent gaps; interview, hire staff and lead training meetings.
• Ensure proper New Hire Training for all new employees.
• Communicate daily events, guest lists, VIPs, occupancy and sales budget.
• Maintain courteous, rapid response to guest and staff inquiries.
• Collaborate with controller and Purchasing Manager on inventory and orders.
• Deliver high standards of customer service and report disputes.

Skills

Front Office Supervisory

Customer Service

Communication

Multitasking

Bilingual

Education

Hospitality Degree

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

Soho House & Co. in Los Angeles is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional member, guest and staff experiences at the DTLA property. You will supervise front desk agents, optimize check-in, and help manage payments and risk with professional, decisive leadership.

The role demands organizational strength, a calm, customer-focused approach, and the ability to guide a high-volume team while upholding Soho House standards and values.