Front Office Experience Lead — Flexible Schedule

Soho House & Co.; United States; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team events

Team meal

Job summary

Soho House & Co. in California is seeking a Front Office Assistant Manager to support the Front Office Manager and elevate experiences for members, guests and staff at the front desk, member services and reception.

As FOAM, you will supervise front desk agents, manage scheduling, payroll and inventory while maintaining service standards in a fast-paced environment and ensuring smooth daily operations and guest satisfaction.

Qualifications

• Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience
• Detail oriented, ability to multitask and work in a fast-paced environment
• Customer services oriented and excellent verbal and written communication skills
• Bilingual language skills a plus
• Flexible schedule, evenings, weekends as needed
• Hospitality Degree preferred

Responsibilities

• Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience
• Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service
• Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
• Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
• Ensure all new hires are provided a proper New Hire Training process with all new employees
• Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
• Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
• Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
• Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Skills

FO supervisory

multitask

customer service

verbal communication

written communication

Education

Hospitality degree

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

Soho House & Co. in California is seeking a Front Office Assistant Manager to support the Front Office Manager and elevate experiences for members, guests and staff at the front desk, member services and reception.

As FOAM, you will supervise front desk agents, manage scheduling, payroll and inventory while maintaining service standards in a fast-paced environment and ensuring smooth daily operations and guest satisfaction.