Front Office Supervisor - Guest Experience Leader

Triwill Group; Los Angeles (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House in Los Angeles is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional guest and member experiences. You will supervise front desk agents, manage scheduling, and help control payroll, expenses and staffing levels to sustain service excellence.

The role requires 3+ years in hospitality with FO supervisory experience, strong communication, and the ability to work a flexible schedule in a fast-paced environment.

Qualifications

• 3+ years’ experience in hospitality front desk with 1+ year in FO supervisory role.
• Detail oriented with ability to multitask in a high-volume environment.
• Proficient in Microsoft Excel and hotel management software (Opera preferred).
• Excellent verbal and written communication; customer service oriented.
• Bilingual language skills a plus; hospitality degree preferred.

Responsibilities

• Develop and refine efficiency in the guest check-in and welcome experience with the Front Office Manager.
• Support payroll, expenses, staffing levels, and guest service goals.
• Monitor daily operations, greet guests and members on arrival.
• Supervise and coordinate staff to maintain Soho House service standards.
• Identify talent gaps, interview and hire, and lead staff meetings and training.
• Ensure proper New Hire Training and effective communication of events and occupancy.
• Collaborate with Purchasing to manage inventory and perishable items.

Skills

FO supervisory

Detail oriented

Multitasking

Customer service

Verbal & written communication

Bilingual

Hospitality mindset

Education

Hospitality Degree

Tools

Excel

MS Word

MRM

Salesforce

Opera

Job description

Soho House in Los Angeles is seeking a Front Office Assistant Manager to support the Front Office Manager in delivering exceptional guest and member experiences. You will supervise front desk agents, manage scheduling, and help control payroll, expenses and staffing levels to sustain service excellence.

The role requires 3+ years in hospitality with FO supervisory experience, strong communication, and the ability to work a flexible schedule in a fast-paced environment.