Front Office Operations Lead

Legacy Ventures; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Legacy Ventures is seeking an Assistant Front Office Manager for Holiday Inn Knoxville. The role supports the Front Office operation to deliver attentive, friendly and efficient service, while maximizing room revenue and occupancy during guests’ stays.

The candidate will train and guide Front Office staff, enforce SOPs, handle guest issues, and collaborate with sales to optimize occupancy. A strong focus on communication and leadership is essential to maintain high service standards.

Qualifications

• Experience in front office operations and guest services.
• Ability to implement programs and SOPs across hotel front desk operations.
• Strong communication and leadership to motivate staff and uphold quality service.
• Knowledge of handling guest complaints and maintaining high guest satisfaction.

Responsibilities

• Train staff and evaluate performance; address issues and disciplinary actions as needed.
• Oversee Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet to ensure SOP compliance and service quality.
• Resolve customer complaints and monitor operations to prevent problems and sustain high satisfaction.
• Collaborate with sales to discuss strategies to improve occupancy and revenue.
• Monitor Front Office systems and equipment to ensure peak performance.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

Legacy Ventures is seeking an Assistant Front Office Manager for Holiday Inn Knoxville. The role supports the Front Office operation to deliver attentive, friendly and efficient service, while maximizing room revenue and occupancy during guests’ stays.

The candidate will train and guide Front Office staff, enforce SOPs, handle guest issues, and collaborate with sales to optimize occupancy. A strong focus on communication and leadership is essential to maintain high service standards.