Assistant Front Office Manager - TN

Legacy Ventures; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Legacy Ventures is seeking an Assistant Front Office Manager for Holiday Inn Knoxville. The role supports the Front Office operation to deliver attentive, friendly and efficient service, while maximizing room revenue and occupancy during guests’ stays.

The candidate will train and guide Front Office staff, enforce SOPs, handle guest issues, and collaborate with sales to optimize occupancy. A strong focus on communication and leadership is essential to maintain high service standards.

Qualifications

• Experience in front office operations and guest services.
• Ability to implement programs and SOPs across hotel front desk operations.
• Strong communication and leadership to motivate staff and uphold quality service.
• Knowledge of handling guest complaints and maintaining high guest satisfaction.

Responsibilities

• Train staff and evaluate performance; address issues and disciplinary actions as needed.
• Oversee Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet to ensure SOP compliance and service quality.
• Resolve customer complaints and monitor operations to prevent problems and sustain high satisfaction.
• Collaborate with sales to discuss strategies to improve occupancy and revenue.
• Monitor Front Office systems and equipment to ensure peak performance.

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

Job Details

Job Location: Holiday Inn Knoxville (LHP Knox1) - Knoxville, TN 37923

Position Type: Full Time

Job Category: Hospitality - Hotel

Company Overview:

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary:

The Assistant Front Office Manager is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy

QualificationsKey Responsibilities:

• Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.