Front Office Supervisor | Guest Experience Leader

THE TENNESSEAN Hotel; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

PTO & holidays

401(k) with match

Discounts on hotel stays

PayActive early wage access

Job summary

The THE TENNESSEAN Hotel in Knoxville is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-in/check-out and outstanding guest service at our Knoxville property.

You will train and guide front desk staff, supervise agents, manage reservations, and coordinate scheduling to maintain a welcoming, efficient front office aligned with our Culture of Excellence.

Qualifications

• Hotel front desk experience is a plus.
• Combination of education and experience preferred.

Responsibilities

• Welcome guests and ensure seamless check-in/check-out.
• Supervise front desk agents and manage reservations.
• Train and guide front desk staff.
• Handle guest concerns and ensure service standards.
• Assist in scheduling and shift coverage.

Education

Combination of education and experience

Job description

The THE TENNESSEAN Hotel in Knoxville is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-in/check-out and outstanding guest service at our Knoxville property.

You will train and guide front desk staff, supervise agents, manage reservations, and coordinate scheduling to maintain a welcoming, efficient front office aligned with our Culture of Excellence.