Front Office Supervisor - Guest Experience Leader

L5hospitality

Bend (OR)

On-site

USD 31,000 - 34,000

Full time

2 days ago

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Job summary

Residence Inn Bend is seeking a Front Office Supervisor to oversee daily front desk operations, ensure exceptional guest service, and lead the front office team. You will manage check-in/check-out, coordinate with housekeeping and maintenance, train staff, and uphold Residence Inn brand standards.

Minimum qualifications include high school diploma and hospitality experience; proficiency with PMS and flexible hours.

Qualifications

High school diploma or equivalent.
Experience in a front office or guest service role within the hospitality industry.
Strong customer service skills with the ability to handle guest concerns effectively.
Basic computer proficiency, including experience with property management systems (PMS).
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Supervise front desk staff to deliver efficient and courteous service during all shifts.
Manage guest check-in and check-out procedures, ensuring accuracy and timeliness.
Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
Train new front office employees and provide ongoing coaching to enhance team performance.
Monitor daily front office operations, including cash handling, reservations, and reporting.
Ensure compliance with hotel policies, safety standards, and brand guidelines.
Assist in scheduling and staffing to maintain adequate coverage during peak and off-peak hours.