Evening Front Desk & Guest Experience Specialist

L5hospitality; Bend (OR); On-site; USD 26,000 - 30,000; Part time

Job summary

Level5 Hospitality in Bend, Oregon is seeking a Front Desk Associate for part-time evening shifts. You will be the first impression for our guests, handling check-ins and check-outs and reservations, with potential duties in breakfast hosting or waterpark attendant.

The role emphasizes high-touch service, strong communication, reliability, and weekend/holiday availability; you may train for sales coordinator tasks with the sales department.

Qualifications

• Proficient in Microsoft Office Suite or similar software.
• Work experience as a Front Desk agent preferred but not required.
• Must be available weekends and/or holidays.
• Must have transportation to and from work.
• Must have stellar attendance and punctuality.

Responsibilities

• Perform all check in and check out tasks
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Know emergency procedures and ow to respond
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to clients complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Perform other related duties as required

Skills

Excellent communication

Organizational skills

Customer service

Flexibility

Weekend/holiday availability

Attendance & punctuality

Transportation to work

Tools

Microsoft Office Suite

Job description

Level5 Hospitality in Bend, Oregon is seeking a Front Desk Associate for part-time evening shifts. You will be the first impression for our guests, handling check-ins and check-outs and reservations, with potential duties in breakfast hosting or waterpark attendant.

The role emphasizes high-touch service, strong communication, reliability, and weekend/holiday availability; you may train for sales coordinator tasks with the sales department.