Front Desk Supervisor - Full-Time Guest Experience Lead

Buffalo Lodging Associates, LLC; Plainfield, Northern (NJ, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan with Employer M

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Activities

Learning and Development

Employee Referral Program

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Office Supervisor for the Hampton Inn in South Plainfield, NJ. The role oversees guest services, front desk operations, and staff coordination to deliver high-quality service.

Schedules include 7 AM–3 PM and 3 PM–11 PM, with weekend availability; Hilton brand experience and OnQ certification are preferred, and a strong customer-service mindset is essential.

Qualifications

• Hilton brand experience and OnQ certification required
• High School diploma or equivalent preferred
• Experience with front desk operations and guest services in a hotel setting preferred
• Computer knowledge including WORD and EXCEL; familiarity with Property Management Systems (PMS)

Responsibilities

• Oversee guest services and front office operations to ensure superior service
• Foster a positive, cooperative work environment between front office staff and management
• Supervise front office team; plan, assign, and direct work; address guest concerns
• Handle check-in/check-out procedures using the PMS and manage reservations
• Respond to guest requests in a timely manner and provide hotel information and amenities

Skills

Guest services

Front desk operations

Customer service

Education

High School diploma or equivalent

Tools

OnQ system

Job description

Buffalo Lodging Associates, LLC is seeking a Front Office Supervisor for the Hampton Inn in South Plainfield, NJ. The role oversees guest services, front desk operations, and staff coordination to deliver high-quality service.

Schedules include 7 AM–3 PM and 3 PM–11 PM, with weekend availability; Hilton brand experience and OnQ certification are preferred, and a strong customer-service mindset is essential.