Front Office Supervisor: Elevate Guest Experience & Revenue

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 42,120 - 53,703; Full time

Benefits offered by this job

Paid time off

Tuition assistance

401k retirement plan

Health benefits

Discounts on dining to concerts

Job summary

Turning Stone Enterprises is seeking a Front Office Supervisor for The Lodge to oversee front desk operations, schedule staff, inform team, and engage with guests. You will handle check-ins, manage group bookings, maximize occupancy, balance financial records, update logs, and ensure guest satisfaction.

The role requires leadership experience, a 2-year degree preferred, 40 wpm typing, NYS driver’s license, and strong communication to deliver exceptional service.

Qualifications

• 2-year college degree preferred.
• 2+ years front desk leadership experience.
• 2 years hotel front desk experience required.
• Typing speed of at least 40 wpm.
• Computer experience required.
• Excellent communication and leadership skills.
• Must possess NYS Driver's license.
• Stand/walk for long periods and lift up to 40 pounds.

Responsibilities

• Schedules fair and consistent front office coverage based on business volume.
• Keeps staff informed on policies, promotions, and procedures.
• Monitors guest flow during check-in/check-out and assists as needed.
• Maintains supplies and ensures front desk materials are stocked.
• Ensures computer systems are functioning properly.
• Interacts with guests to answer questions, resolve issues, and assist with check-in/check-out.
• Reviews daily reports and resolves discrepancies (arrivals, balances, overages).
• Inputs group room blocks and coordinates with Sales on concerns.
• Pre-blocks rooms and prepares information for group arrivals.
• Ensures housekeeping receives VIP lists and group rooming information.
• Aims for maximum occupancy and revenue; balances outs and discrepancies.
• Keeps clerks' banks balanced and documents variances.
• Keeps supervisor logs updated and accurate.
• Maintains knowledge of property management systems and yield management.

Skills

Leadership

Front desk

Guest service

Adaptability

Education

2-year degree preferred

Job description

Turning Stone Enterprises is seeking a Front Office Supervisor for The Lodge to oversee front desk operations, schedule staff, inform team, and engage with guests. You will handle check-ins, manage group bookings, maximize occupancy, balance financial records, update logs, and ensure guest satisfaction.

The role requires leadership experience, a 2-year degree preferred, 40 wpm typing, NYS driver’s license, and strong communication to deliver exceptional service.