Reservations Supervisor

Turning Stone Enterprises; City of Oneida (NY); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Paid weekly

Paid time off

Tuition assistance

Career-building professional dev.

Discounts on dining to concerts

Team member appreciation events

Quality healthcare and dental benefits

401k retirement plan

Dealer School

Finance Scholarship Program

Job summary

Turning Stone Enterprises is seeking a Reservations Supervisor to lead the accommodations team, oversee hotel reservations, manage room inventory and collaborate across departments for smooth operations.

You’ll train staff, ensure prompt and courteous service, and help create staff schedules while maintaining important reports. A 2-year degree and leadership experience are required.

Qualifications

• Must have at least a 2 year college degree.
• Experience in a leadership role required.
• Must have hotel, computer and telephone experience.
• Must be able to type at least 40 wpm.
• Must possess excellent communication and leadership skills.

Responsibilities

• Counsels, guides and instructs employees in daily duties and recommends personnel actions.
• Oversees department procedures and assists in administration.
• Trains personnel in reservations, PBX, operator duties and emergency procedures.
• Operates LMS program for hotel reservations and assists with group bookings.
• Schedules staff to ensure adequate coverage for guest service.
• Interfaces with departments and maintains logs; prepares occupancy reports.
• Applies Aspire for call handling by staff.
• Manages room inventory and adjusts selling strategies for max yield.

Skills

Leadership

Communication

Typing 40 wpm

Customer service

Education

Associate degree

Tools

LMS system

Aspire application

Reservations software

Job description

Job Requirements

Starting Pay Range: $47,476 - $60,531 yearly

The Reservations Supervisor at Turning Stone Enterprises plays a key role in ensuring guests have a seamless and enjoyable stay. You’ll lead and support our accommodations team, making sure they’re well-trained and equipped to provide prompt and courteous service. With a thorough understanding of our processes, you’ll oversee hotel reservations, manage room inventory, and work closely with other departments to keep everything running smoothly. You’ll also help create staff schedules and maintain important reports, all while fostering a positive and welcoming environment for both guests and team members.

What You Will Do As a Reservations Supervisor

• Effectively counsels, guides and instructs employees in the daily performance of their duties and makes appropriate personnel recommendations to Accommodations Manager.
• Possesses complete knowledge of all departmental procedures and appropriately oversees and assists in the administration of the department.
• Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner. Prepares and effectively trains employees in emergency procedures.
• Efficiently operates LMS program for processing hotel reservations and assists with booking groups into hotel.
• Always schedules employees to ensure that there is sufficient workforce available to provide the most efficient guest service possible.
• Interfaces with all other departments as required. Accurately maintains logs for various departments. Consistently provides a daily Projected Occupancy report for Hotel department as well as other reports as required.
• Demonstrates the ability to accurately apply Aspire application for call handling while ensuring that all representatives use the application.
• Ensures the daily management of room inventory control and adjusts selling strategies to maximum yield.

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Reservations Supervisor, you'll need:

• Must have at least a 2 year college degree.
• Experience in a leadership role required.
• Must have hotel, computer and telephone experience.
• Must be able to type at least 40 wpm.
• Must possess excellent communication and leadership skills.

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort & Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!