F&B Supervisor – Lead Team, Elevate Guest Experience

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Tuition assistance

Healthcare benefits

401k plan

Job summary

Turning Stone Enterprises in Verona, NY, seeks a Food and Beverage Supervisor to lead a dynamic team and ensure smooth daily operations in a fast-paced resort setting.

You will supervise staff, manage schedules, handle guest feedback, maintain high service standards, and train employees to deliver outstanding hospitality. The role offers a starting salary of $50,000 to $55,000 yearly with overtime eligibility.

Qualifications

• High School Diploma or Equivalency required.
• Previous supervisory and F&B experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
• Must be able to stand/walk for long periods of time and occasionally lift up to 10 lbs.

Responsibilities

• Supervises staff and maintains services levels. Consistently demonstrates outstanding guest service skills and always identifies repeat guests. Ensures staff is friendly and welcoming at all times.
• Maintains knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
• Demonstrates outstanding guest service skills and always identifies repeat guests.
• Maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. IT, Gaming Commission, Security, Surveillance, Games, Nation Police, Payroll, HR and Marketing).
• Takes responsibility for ensuring that employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
• Is always available to assist F&B employees at designated outlet locations as needed.
• Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
• Remains current on daily and weekly bus schedules, tracks banquet event orders that may affect business.
• Understands and maintains the highest quality of food and service levels.

Skills

Staff supervision

Guest service

Communication skills

Microsoft Office

Education

High School Diploma or Equivalency

Tools

Microsoft Office

Job description

Turning Stone Enterprises in Verona, NY, seeks a Food and Beverage Supervisor to lead a dynamic team and ensure smooth daily operations in a fast-paced resort setting.

You will supervise staff, manage schedules, handle guest feedback, maintain high service standards, and train employees to deliver outstanding hospitality. The role offers a starting salary of $50,000 to $55,000 yearly with overtime eligibility.