Front Office Supervisor: Elevate Guest Experience

Sage Hospitality Group; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Sage Hospitality Group is seeking a Front Desk Supervisor in Alexandria, Virginia. The successful candidate will oversee all guest service operations, ensuring guest satisfaction by providing timely assistance and managing personnel effectively.

This role requires a minimum of two years of supervisory experience in a front desk setting or four years of overall front office experience in the hotel industry. Strong customer service and communication skills are essential, alongside a high school diploma or equivalent.

Qualifications

• Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
• Must be fluent in oral and written English.
• Requires working knowledge of guest services and hotel operations.

Responsibilities

• Supervise the daily operations of the Guest Services personnel.
• Greet and complete check-in procedures for arriving guests.
• Facilitate guest departure procedures by ensuring account closure.

Skills

Customer service skills

Cash handling procedures

Communication skills

Mathematical aptitude

Organizational skills

Problem-solving skills

Education

High School diploma or equivalent

Job description

Sage Hospitality Group is seeking a Front Desk Supervisor in Alexandria, Virginia. The successful candidate will oversee all guest service operations, ensuring guest satisfaction by providing timely assistance and managing personnel effectively.

This role requires a minimum of two years of supervisory experience in a front desk setting or four years of overall front office experience in the hotel industry. Strong customer service and communication skills are essential, alongside a high school diploma or equivalent.