Front Office Supervisor

Mohegan Sun; Wilkes-Barre (Luzerne County); On-site; USD 36,000 - 52,000; Full time

Job summary

Mohegan Sun Pocono in Wilkes-Barre, PA seeks a Front Desk Supervisor to oversee guest check-in/out, reservations, and financial controls. You will train front desk staff, manage room assignments, and coordinate with housekeeping and maintenance to ensure smooth operations.

The role requires 2–4 years in hospitality, strong organizational and communication skills, and proficiency with Microsoft Office. You will work varied shifts and support a high-standard guest experience at the casino resort.

Qualifications

• Two to four years of hospitality experience.
• Strong organizational, managerial and communications skills.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
• Ability to input and access information in the property management system/computers/point of sales system.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Responsibilities

• Oversees that guests are welcomed, registered into the hotel’s computer system and assigned an appropriate room or suite.
• Performs tasks such as making or confirming reservations, verifying and collecting guests’ payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem.
• Provides front desk clerks with training and support.
• Maintains front desk equipment and supplies, and controls access to safe deposit boxes.
• Tracks and posts charges to guests’ accounts and balances accounts; conducts nightly financial audits.
• Ensures front desk staff are trained in check in/out procedures and cashiering controls.

Skills

Hospitality experience

Organizational skills

Communications skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Property Management System

POS system

Microsoft Office

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Job Duties

Oversees that guests are welcomed, registered into the hotel’s computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests’ payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests’ access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests’ accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.

Minimum Qualifications

Two to four years of hospitality experience at a hotel casino resort complex . Must have strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.

Work Shift:

Regular

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