Front Office Supervisor

DOUBLETREE BY HILTON NASHUA; Nashua (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

DOUBLETREE BY HILTON NASHUA is seeking a Front Desk Supervisor to maintain a friendly atmosphere for guests and associates while ensuring policy adherence and brand standards.

You will supervise Guest Representatives and Night Auditors, and act as Manager on Duty as needed. The role supports a positive, cooperative work environment with a focus on guest satisfaction, team development, and operational excellence. This is a full-time, on-site position requiring availability for nights and weekends.

Qualifications

• 1–2 years hotel front desk experience.
• Supervisory experience preferred but NOT required if you have hotel experience.
• Willingness to develop managerial and team-building skills.
• Excellent communication skills.
• Able to work nights and weekends.

Responsibilities

• Foster a friendly atmosphere for associates and guests.
• Model exemplary performance for staff.
• Supervise Guest Representatives and Night Auditors; act as Manager on Duty as needed.
• Ensure policy and procedure are followed consistently.
• Know local health and safety codes and brand standards.
• Maintain a positive work environment between personnel and management.

Skills

Communication skills

Leadership

Hotel CRS systems

Flexible schedule

Night & weekend shifts

Tools

Hotel CRS systems

Job description

Responsibilities

• Works to achieve a friendly atmosphere for fellow associates and hotel guests
• Displays exemplary performance as an example for the staff to emulate
• Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed
• Ensures that policy and procedure are followed and administered consistently
• Understands local health and safety codes
• Is knowledgeable about all brand standards
• Maintains a positive, cooperative work environment between personnel and management

Requirements

• Minimum 1-2 years hotel front desk experience
• Supervisory experience preferred but NOT required if you have hotel experience
• Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
• Excellent communication skills
• Comfortable with hotel computer reservation systems
• Available to work a flexible schedule ( Nights & weekends )

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person