Front Office Supervisor

DoubleTree by Hilton; Nashua (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

DoubleTree by Hilton in Nashua, NH is seeking a full-time Front Desk Manager to supervise the guest services team, oversee night auditors, and act as Manager on Duty as needed. You will ensure compliance with brand standards, health and safety requirements, and policy adherence in a fast-paced hotel environment.

The role requires strong communication, a willingness to develop managerial skills, and flexibility to work nights and weekends.

Qualifications

• Experience in hotel front desk operations and guest services.
• Past supervisory experience preferred but not required.
• Strong communication and teamwork abilities.
• Willingness to work nights and weekends.

Responsibilities

• Lead a friendly atmosphere for guests and associates.
• Supervise Guest Representatives and Night Auditors.
• Act as Manager on Duty as needed.
• Ensure policy and procedures are followed.
• Maintain knowledge of brand standards.
• Foster a positive working environment between staff and management.

Skills

Front desk experience

Leadership potential

Excellent communication skills

Familiar with hotel reservation system

Flexible schedule

Job description

Responsibilities

• Works to achieve a friendly atmosphere for fellow associates and hotel guests
• Displays exemplary performance as an example for the staff to emulate
• Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed
• Ensures that policy and procedure are followed and administered consistently
• Understands local health and safety codes
• Is knowledgeable about all brand standards
• Maintains a positive, cooperative work environment between personnel and management

Requirements

• Minimum 1-2 years hotel front desk experience
• Supervisory experience preferred but NOT required if you have hotel experience
• Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
• Excellent communication skills
• Comfortable with hotel computer reservation systems
• Available to work a flexible schedule ( Nights & weekends )

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person